Terms of service

1. Introduction

1.1 Welcome to The LKY Shop platform ("Site"). By accessing or using the Site, you agree to comply with the following Terms of Service. These terms outline the rights, responsibilities, and obligations you have when using our online store, services, and products available through the Site.

1.2 The LKY Shop facilitates the sale of products between our platform and you, the Buyer. The LKY Shop acts as the seller in the transaction.

1.3 By using the Services, you agree to these Terms of Service and to the processing of your personal data as described in our Privacy Policy.

1.4 We reserve the right to modify, suspend, or discontinue the Services or any portion thereof at any time, without prior notice.

2. Privacy

2.1 Your privacy is important to us. By using the Services, you consent to our collection, use, and disclosure of your personal data as outlined in our Privacy Policy.

2.2 Any personal information you share with us will be used solely for transaction purposes, customer service, and communication relevant to your use of our services.

3. Product Listings and Accuracy

3.1 The LKY Shop strives to ensure that all product information, including descriptions, prices, and availability, is accurate and up to date. We make every reasonable effort to ensure the information provided is correct at the time of listing.

3.2 However, The LKY Shop does not guarantee the accuracy or completeness of any product details. In the event of an error, whether in pricing, descriptions, or availability, The LKY Shop reserves the right to correct the information at any time without prior notice. This may include adjusting prices or removing items from the site.

4. Payment Terms

4.1 Payments for purchases made on the Site can be processed via various payment methods, including credit cards, bank transfers, and other supported payment platforms.

4.2 Payments for purchases made on the Site are processed through Shopify's secure payment system. By completing a purchase, you agree to comply with Shopify's terms and conditions regarding payment processing.

5. Shipping and Delivery

5.1 The LKY Shop ensures that all orders are dispatched on the selected shipping method. However, once the item is in the possession of the shipping provider, The LKY Shop is not responsible for any delays or issues that may occur during the delivery process.

5.2 In the rare case that an item is damaged or lost during transit, The LKY Shop will assist in coordinating with the shipping provider to resolve the issue and may offer assistance in claims processing where applicable.

5.3 The LKY Shop is not liable for any delays, damages, or losses caused by events beyond our control, including but not limited to adverse weather conditions, shipping provider errors, or public holidays.

6. Cancellations, Returns, and Refunds

6.1 No Refunds or Exchanges: All sales are final. Once an order is placed and payment is processed, it cannot be canceled, refunded, or exchanged.

6.2 This policy applies to all products purchased through our Site, including sale items. We encourage you to review your order carefully before confirming your purchase.

7. Dispute Resolution

7.1 Any disputes, issues, or concerns should be initially directed to LKY Shop's customer support team. Our support team will review the matter and make every effort to resolve the issue in a fair and efficient manner. 

8. Limitation of Liability

8.1  The LKY Shop is not liable for any damages arising from the use of the Site, including but not limited to loss of data, profits, or goodwill.

8.2 Our liability is limited to the maximum extent permitted by law and is capped at the total amount paid by you for the transaction in question.

9. Governing Law

9.1 These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of the Singapore courts.

10. Changes to Terms of Service

10.1  The LKY Shop reserves the right to update or modify these Terms of Service at any time. We will notify users of significant changes through the Site. By continuing to use the Site, you agree to be bound by the updated Terms of Service.