Refund policy
At The LKY Shop, we want you to be completely satisfied with your purchase. However, due to the nature of our products, we have a No Return or Exchange Policy. Please carefully review the following guidelines:
1. No Returns or Exchanges
1.1 Once an order is placed and payment is processed, it is final and cannot be canceled, returned, or exchanged.
1.2 This applies to all products purchased on our Site, including sale items. We do not accept returns or exchanges under any circumstances.
2. Defective or Damaged Products
2.1 In the rare event that your item arrives defective or damaged, please contact us immediately at shop@lohkeanyew.com within 7 days of receiving your order.
2.2 Please provide detailed photos of the defect or damage, and our team will assist you with the next steps for resolution. This may include a replacement or a full refund for the defective item.
3. Order Errors
3.1 If you believe there has been an error with your order (e.g., wrong item shipped), please contact our customer service team within 7 days of receiving the product.
3.2 We will work with you to correct the issue by either sending a replacement or issuing a refund, depending on availability.
4. Refunds
4.1 Please note that we do not offer refunds for "change of mind" or incorrect sizing, as all sales are final.
5. Shipping Fees
5.1 Shipping fees are non-refundable, unless the return is due to a mistake made by us (e.g., incorrect product or defective item).
6. How to Request a Return or Refund for defective items
To request a return or refund for a defective or damaged item, please follow these steps:
- Contact us at shop@lohkeanyew.com with your order number and details of the issue.
- Include photos of the defective or damaged product (if applicable).
- Our customer support team will assist you in processing the return or refund.